On Air TV are ****** with pathetic service

Held on for the accounts department for 17 minutes before I cut the call and had to redial call centre number and chose the new orders option who answered in 30 secs. This tells me that they are efficient to take your order and money but do not provide the afer sales service. Spoke to a highly *********** call agent that could not count. Annie Davids counts 25 Oct 2013 to 25 Oct 2015 as 24 months when infact it is 25 months. She argued with me that it is 25 months. They have ********ly debited me for a 25th month. Inspite of me telling the *********** Annie Davids that are held on for 17 minutes with still no answer she still asked me to call back and chose the accounts division option. She went on arguing with me,being the customer, ithout providing any assistnce whatsoever. I've had better assistance from the local municaplity call centre. Annie Davids should not work in any customer environment. On Air TV should not exist if they dont plan on stopping the theft and increasing afetr sales service as well as get rid of retards like Annie Davids...such a pathetic call centre agent. Even sent them an email on 28Sept but retards also dont respond. Disgusted with these *****ste