MN
Mthetho N

1 reviews | Active since Aug 2022

04 May 2023, 15:19

On Air Tv a ****

The consultant promised a contract of R179 for Explora Ultra View and they told me that with that amount I wont have to pay my DSTV subscription it will be included. I was also told that when I receive my decoder I must just plug and play.I did that but the explora was not working and the consultant called me again to ask if it was working and I told her that it was not working she told me to plug it in and call DSTV so that they can activate it. I did and I was paying now for 2 subscriptions for my old explora and the explora ultra and I had to cancel the explora ultra subcription and unplug it. Now I have a DSTV Ultra which is stored not being used and paying every month for something I'm not using. OnAIr Tv consultants are ****** they will do anything to get you do agree to a contract the should be banned or reported.

0
Replies (1)
OnAir TV
OnAir TV's reply05 May 2023, 14:29
Official
Good Day Mthetho, 

Thank you for reaching out to us, we will escalate the matter to our Customer Care Team who will investigate and contact you in order to resolve and close your query effectively. 

Kind Regards, 
OnAir TV Team