On air tv

In 2016/17, l received a call from on air tv offering me their device. I took it and we agreed that it will be just for a year's. In mid 2018 the device wasn't working l notified them that the device is no longer working. They said, they will ask someone to call me from multichoice to assist me in this regard. I waited and l never received any call. I decided to stop paying the subscription amount. They phoned me and I told them that l dont have a problem to pay my subscription but lm not going to pay for a device that isn't working. I also requested them to take their device because lm no longer interested in it. The didn't want to give me their address, l asked them to take their device several times and they are refusing to take it. It has been like that since the end of 2018.

Last year (2019) their lawyers texted me and l told them that on air device isn't working and it's been a while. I told them that l dont mind to pay them but lm not paying for a device that isn't working. I was told to return the device to the nearest multichoice office, which l did. The consultant at Multichoice office said to me " Mam you are not the first person, and you are probably not the last one to be directed here by on air but lm sorry to let you know that they have deceived you". I asked for the address that l can use to courier the device, he said he doesn't have the address. I left with the device. I have been receiving numerous messages from on air threatening me with their lawyers. Today l have received a call from on air. I told the lady that lm not going to pay them not even a cent. They can take me to court or to lawyers if they want to. I'm not paying for the device that l dont want and that is not working. I have been asking them to take their device or to give me their address so that l can courier it. She told me that " l will pay as long as l didn't cancel the contract with them". I said " l had a verbal agreement with them and it was a year", l have been telling them verbal that l dont want their device any more because of the above stated reasons" but she didn't care. She said l have to pay, l ended up loosing it. I shouted on her ( lm so ashamed and regretful) putting the phone down on her.

I need help because l feel on air is abusing me. Its very frustrating to deal with them. What they are doing it's a day light *******.