On AIR TV

I am writing this with a heavy heart all because of On Air Tv company. I’m writing on behalf of My 68 year old father who was called to be offered an upgrade for his DSTV explorer decoder because the old one was not working due to it apparently being discontinued. The new decoder device DSTV ultra decoder was delivered 4 months back and we have since not been able to use it. We have been calling in for months without any assistance we then called DSTV multi choice and they advised the decoder that was delivered to us belongs to someone else hence we are not able to use it. We then reverted to On air Tv and contacted them and they only then escalated a query so the query can be resolved and we was advised we will be contacted in 7 working days which we waited for their call and they did not call us back, we then took the initiative to call and follow up and they are taking us pillar to post if they are not dropping calls on us the agents pick up the calls and put us on hold for long till our airtime runs out we have already used more than R250 on airtime within 10 days trying to sort out the matter considering my Father is a pensioner and has to go through this is totally insane. And it is giving him sleepless nights because he has been debited for that decoder connection fee and other extra services totalling to R660 from On Air plus and he still pays a subscription of R580 for channels on DSTV but he is still not able to use the services he has paid for all because the decoder he has is not activated.

NB: We have also called DSTV multi choice and they are not able to assist us and advise only On Air company should assist because the decoder was bought through them and not DSTV direct.