RT
Rindi T

1 reviews | Active since Jun 2016

25 Jul 2024, 08:26

On Air *****sters

I was contacted by On Air in 2021 on behalf of DSTV to upgrade my decoder. At the time agreed to a 24 month contract. When this expired, they kept on debiting my account monthly with R179 (according to them it is insurance on the already paid off decoders). I have stopped these debit orders for the last 12 months on my banking & even when I contacted them & insisted on cancelling it they did not. A consultant contacted me on the 23rd wanting me to upgrade again. I requested my number be removed from the dialling list & all that happened is he laughed and said that he can make a note but the system is automated & will keep dialling me until they persuade me to upgrade. You can’t reach anyone to sort out the debit order now as they keep redirecting you to another number & for someone reason cannot transfer you to the correct person.

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Replies (1)
OnAir TV
OnAir TV's reply25 Jul 2024, 08:55
Official
Good Day Rindi 

Thank you for reaching out to us, we will escalate to our Customer Care Team, who will contact you and assist further.

Kind Regards,
OnAir TV Team