TM
Thabo M
1 reviews | Active since May 2019
20 Sept 2022, 14:09
ON AIR SELLS LIES TO PEOPLE
I was misled by the sales consultants when I was sold the Explora 3B Decoder and upon requesting the cancellation I was told that the contract would be cancelled but it did not. I'm now forced to withdraw all my money from my bank account before they can debit it. What they do is keep calling asking me why have I not been paying whereas they know the entire story.
No decoder of mine will be collected from my place for as long as I have not received a copy of that first call together with the letter of cancellation, regardless of all your procedures and protocols.
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Replies (2)
OnAir TV's replyOfficial
20 Sept 2022, 14:35Hi Thabo,
We profusely apologize for any miscommunication or any inconvenience we may have caused - however, we thank you for brining this to our attention.
What we will do is audit the interaction that took place between you and the sales agent. Once feedback is provided, we will send the query over to the Billing Department and the Customer Care department.
A friendly consultant will be in contact with you.
Kind Regards,
OnAir TV
We profusely apologize for any miscommunication or any inconvenience we may have caused - however, we thank you for brining this to our attention.
What we will do is audit the interaction that took place between you and the sales agent. Once feedback is provided, we will send the query over to the Billing Department and the Customer Care department.
A friendly consultant will be in contact with you.
Kind Regards,
OnAir TV
OnAir TV's reply20 Sept 2022, 14:35
Official
Hi Thabo,
We profusely apologize for any miscommunication or any inconvenience we may have caused - however, we thank you for brining this to our attention.
What we will do is audit the interaction that took place between you and the sales agent. Once feedback is provided, we will send the query over to the Billing Department and the Customer Care department.
A friendly consultant will be in contact with you.
Kind Regards,
OnAir TV
We profusely apologize for any miscommunication or any inconvenience we may have caused - however, we thank you for brining this to our attention.
What we will do is audit the interaction that took place between you and the sales agent. Once feedback is provided, we will send the query over to the Billing Department and the Customer Care department.
A friendly consultant will be in contact with you.
Kind Regards,
OnAir TV
TM
Thabo M's updateReviewer Update
20 Sept 2022, 14:45I'm no longer interested in any interaction with your so-called 'friendly consultants' I need you to send what I have requested then we will be square. On second thought, I would also demand that you refund all the money I've paid.
What you have caused me is pain that I no longer wanna endure because of your UNPROFESSIONAL company.
What you have caused me is pain that I no longer wanna endure because of your UNPROFESSIONAL company.
TM
Thabo M's update20 Sept 2022, 14:45
Reviewer Update
I'm no longer interested in any interaction with your so-called 'friendly consultants' I need you to send what I have requested then we will be square. On second thought, I would also demand that you refund all the money I've paid.
What you have caused me is pain that I no longer wanna endure because of your UNPROFESSIONAL company.
What you have caused me is pain that I no longer wanna endure because of your UNPROFESSIONAL company.