ON Air Refusing to remove My Name on ITC after paid them in full in few months on the contract with them

Stay away form this company, whether you pay them in full they don't take your name out on ITC reason: "we have send your details the ITC is struggling to remove your name" Pathetic, Unprofessional, rude and useless company you don't wish to come across in your life. Cant even buy or get credit due to this people, my life has stuck