On Air poor servise

Complaint Regarding Faulty DSTV Device and Poor Service Good day,

I am writing to formally raise a complaint regarding the poor service I have received from OnAir.

I was contacted by OnAir with an offer for a DSTV device, which I accepted. I then waited for delivery. The courier company, Skynet, repeatedly sent SMS notifications stating that the device would be delivered, however the driver never arrived. When I contacted the courier company, they were unable to provide the driver’s contact details. The device was eventually sent back to OnAir without anyone informing me. I only discovered this after contacting OnAir myself.

The consultant then advised that the device would be resent to me. When I finally received the device and connected it, I discovered that it was faulty. I contacted OnAir again and was instructed to call their technicians. After speaking with the technicians, I was advised to contact OnAir again to arrange a replacement device.

I followed these instructions and was informed that the faulty device would be collected and replaced within 3–7 working days. After this period passed without any communication or collection, I contacted OnAir again. At this point I was extremely frustrated as I was transferred from one consultant to another. I requested to speak to a manager but was told that all managers were in a meeting.

I then spoke to Karin Pillay, who assured me that she would resolve the issue and call me back. A week passed and I received no call or feedback. I called again this morning and was told that Karin was once again in a meeting and that she would call me back. The consultant I spoke to was also very rude during this interaction.