On Air Not Fulfilling Commitments!

I just spoke to Sandile Mpofana from On Air TV regarding a pending issue that I addressed 2 weeks ago, that they must collect their decoder which they had promised to collect anyway. On Air asked me to call my mom so she can authorise them to let me handle this matter, she did just that. The first consultant, Thabiso picked up the authorisation and tried to help, until she transferred me to Sandile, but Sandile told me to drive to KZN from Gauteng to give On Air a call when I am with my mother in Vryheid. What the hell? So the 10 minutes my mother spent on the phone waiting to be attended so she could issue the authorisation was for what?

They had advised they would collect the decoder on the 12th but they never collected it till today. We don't want that decoder, no anything to do with this company! If they don't want it, it's fine but stay away from debiting my mom's account for a decoder that you left at the tavern. My mom does not run a tavern nor does she even stay there!