On air- non existent customer service

The customer service at on air is non existent. You are forever hanging on the line, everytime I call. The only time they answered is when I selected the internet option just to get through to someone and they still couldn't transfer me. Telling you to leave a voicemail, or use their whatsapp service which does not work at all. I was 2months behind on my payment and I paid the amount they requested as well as an additional premium. Never the less, they went and debited the amount they requested at first again. The explorer they sold is nothing as I was expecting from what the agent told us. I have sent an email as well which they haven't responded to. I would have liked to atleast receive a statement from this company as to payments I have made. And I would like the recording of the conversation with the agent but I guess with their non existence customer service I am never going to get assistance.