On Air - Non Cancellation of Debit Order at Expiry of Contract

I took out a contract to pay off a DSTV decoder from On Air more than two years ago. After the two year period I received a request to renew the debit order from my bank. I declined and phoned On Air (Rescue Box) and was advised that no such request was made by them. The debit order continued against my account.

I queried it with Rescue Box and this was the subsequent email response from Lynn on the 19th January 2026.

Ticket [#***] - Fwd: Removal of Debit Order after cancellation

Good day Mike,

Trust you are well,

Kindly be advised that the Rescue Box has been cancelled off already as per your request. Please ignore debit order process as no active debit for the service has been placed as per the system.

Have a blessed day further.

Kind Regards, Rescue Box Team.

The debit order continued. I phoned On Air (Nthokozo/Monica) reference No TKT-*** a week ago who assured me that the debit order had been cancelled and that I would receive a refund in the next week or two. Their No. is ***. The debit order went off my account again last night. 14/02/2026

In my opinion this is now theft and if I don't have any response I will lay a charge.