On Air misleading customers

On Air acting on behalf of Multichoise practise aggressive telemarketing and misleading sales tactics. A DSTV Streama Box was telephonically market. On receipt of the unit it was found that the unit for our personal circumstances does not comply. On instruction to them to cancel within the so called cool off period we were told that there is a cancellation fee applicable of R 400 applicable . This was never disclosed during the sales process and also the short comings of the unit not disclosed. A telephonic request was put forward requiring the contract as well as the recording of the telephone conversation. Nothing was received and a further fully explained email was send on 10 Febr with the same request and motivation for the cancellation request. This emai was also ignored. According to HELLOPETER this entity attracts a rating of 1.7/10 due to their aggressive marketing and misleading sales tactics and difficulties in cancelling contracts. This matter is now also refered to the National Consumer Commission, The National credit Regulator and to the Life Assurance Ombudsman as life assurance without consent was put in place for hiring the instrument