NS
Nelson S
1 reviews | Active since Dec 2024
16 Dec 2025, 09:58
On air ****mers
On air TV keeps debiting on my account for 10 months now, the account was settled on March 2025 even though I keep calling them to cancel the debit order till to date they debit, it's so annoying because everytime I phone them it takes to weeks for them to see the amount debited on my account ,they must stop this because I am so tired of their stupid excuses, I want my money back. 15 Dec 2025 their debit went through again, please help me get back my money & I want them to stop debiting money on my account
Helpful (0)
Replies (3)0
Replies (3)
OnAir TV's replyOfficial
17 Dec 2025, 15:27Good Day Nelson
Thank you for reaching out to us, we will escalate to our Customer Care Team, who will contact you and assist further.
Kind Regards,
OnAir TV Team
Thank you for reaching out to us, we will escalate to our Customer Care Team, who will contact you and assist further.
Kind Regards,
OnAir TV Team
OnAir TV's reply17 Dec 2025, 15:27
Official
Good Day Nelson
Thank you for reaching out to us, we will escalate to our Customer Care Team, who will contact you and assist further.
Kind Regards,
OnAir TV Team
Thank you for reaching out to us, we will escalate to our Customer Care Team, who will contact you and assist further.
Kind Regards,
OnAir TV Team
NS
Nelson S's updateReviewer Update
16 Jan 2026, 13:02Good Day OnAir TV Team,
I am on my knees now begging you guys to stop the debit order, on December you mentioned that you will escalate the matter, but still we in during i am still sitting with the same issue, i just got debited R199.00 which will only appear on your system by next month, every month i will have to call you guys, is this fair when you continue to taking money for the service that has expired,
please fix this immediately
I am on my knees now begging you guys to stop the debit order, on December you mentioned that you will escalate the matter, but still we in during i am still sitting with the same issue, i just got debited R199.00 which will only appear on your system by next month, every month i will have to call you guys, is this fair when you continue to taking money for the service that has expired,
please fix this immediately
NS
Nelson S's update16 Jan 2026, 13:02
Reviewer Update
Good Day OnAir TV Team,
I am on my knees now begging you guys to stop the debit order, on December you mentioned that you will escalate the matter, but still we in during i am still sitting with the same issue, i just got debited R199.00 which will only appear on your system by next month, every month i will have to call you guys, is this fair when you continue to taking money for the service that has expired,
please fix this immediately
I am on my knees now begging you guys to stop the debit order, on December you mentioned that you will escalate the matter, but still we in during i am still sitting with the same issue, i just got debited R199.00 which will only appear on your system by next month, every month i will have to call you guys, is this fair when you continue to taking money for the service that has expired,
please fix this immediately
OnAir TV's replyOfficial
20 Jan 2026, 11:19Good Day
Thank you for reaching out to us, we will escalate to our Customer Care Team, who will contact you and assist further.
Kind Regards,
OnAir TV Team
Thank you for reaching out to us, we will escalate to our Customer Care Team, who will contact you and assist further.
Kind Regards,
OnAir TV Team
OnAir TV's reply20 Jan 2026, 11:19
Official
Good Day
Thank you for reaching out to us, we will escalate to our Customer Care Team, who will contact you and assist further.
Kind Regards,
OnAir TV Team
Thank you for reaching out to us, we will escalate to our Customer Care Team, who will contact you and assist further.
Kind Regards,
OnAir TV Team