AH
Andrew H

1 reviews | Active since Dec 2020

19 Nov 2024, 13:30

On Air ****mers

I received a phone call from one of OnAir TV's tele-reps. At the time I had (still have) DStv which I have had for many years but and had 2 separate satellite dishes. The rep was trying to sell me a DStv decoder which I did not need as I had the Explora. I asked that if I bought the decoder they were offering would I be able to connect it to the second dish and run both TV's under my current contract. They assured me that this work so I agreed to buy one on a monthly plan. 1) The fact is it does not work. They have nothing to do with DStv and I was conned into the deal. I can operate either my old decoder or the On Air one, but not both. 2) The are charging a data subscription which I did not agree to!

I have paid over a Thousand rand so far but now refuse to pay a cent further. I have asked them to communicate by email, but nothing happens. Of course, now they come with their threats.

Do not be conned by these ******. They are ****s and ****mers.

0
Replies (2)
OnAir TV
OnAir TV's reply22 Nov 2024, 08:56
Official
Good Day Andrew 

Thank you for reaching out to us, we will escalate to our Customer Care Team, who will contact you and assist further.

Kind Regards,
OnAir TV Team

AH
Andrew H's update09 Apr 2026, 15:58
Reviewer Update
The issue was finally resolved with On Air admitting that their salesperson had not followed the correct procedure. The decoder was returned to On Air (collected by their own courier) and I thought that the matter was over. I did not even try and recover the several hundred Rands I had forked out for nothing. However, I then became aware that my credit score reflects that I am in arrears with On Air. I have emailed On Air back and forth and was assured that they would sort the problem out. To this day, a year and a half later, nothing has been sorted out! This initially caused my bank to reject a home loan application, luckily I produced copies of all the communications between myself and On Air or I would have been unable to purchase. Watch out for these people. Idiots can ruin lives!