RB
Richelle B

1 reviews | Active since Apr 2018

26 Jan 2023, 19:20

ON AIR MADE UNAUTHORIZED DEDUCTIONS FROM MY BANK ACCOUNT

I was drooped into purchasing a dstv decoder over 2 years ago. Paid it up after finding out the salesperson **** and they continued to make deductions and I continued to reverse the payments and contacted them which they were hard to get a hold of.

I got a random sms saying thanks for payment. When I checked my bank account they deducted the monthly fee. Wth.... Under whose authorization, how dare they do this without my consent. *****ing money. If I hadn't known better to check my deductions they would've ****** my money. These are con artists, ************* service providers. I don't know how they've lasted this long without being permanently shut down.

0
Replies (2)
OnAir TV
OnAir TV's reply27 Jan 2023, 08:24
Official
Good Day Richelle, 

Thank you for reaching out to us , we are sorry to hear about this, we will escalate your query to our Customer Care Team who will listen to the call recording between the sales agent and yourself, if you did not agree you will be refunded. 

Kind Regards, 
OnAir TV Team 
OnAir TV
OnAir TV's reply31 Jan 2023, 11:28
Official
Good Day Richelle, we trust that you are well, kindly note that our Customer Care Team has made various attempts to contact you to no avail, an email has been sent to you as well, which has not received a response, our Team has logged for your Rescuebox value added service to be cancelled. 

Kind Regards,
OnAir TV Team