On-Air is *****!

Thought that I was the only one who was taken for a ride by On-air TV, but it seems that there is just NO SERVICE on their part. I’ve asked 3 months ago to change my banking detail – that did not happen and then I ask for the settlement balance and paid the remaining amount of R507 of my account on 25/05/2023 and then after that, they still decide to debit the OLD as well AS MY NEW bank account with R 169 each! Since the 1st of June I’m struggling to get my R338 back – call after call – e-mails – most probably 600 of them and still no replay till last night when someone decide to answer me just to tell me that they will basically only looking into the matter after 14 days! This is unacceptable! I’ve provided proof that the debit orders when off both my accounts - it is not sent back by the bank. Unfortunately, R338 means a hell of a lot to me - that is the money I need to buy electricity and bread - I don’t have a lot of money and every cent does matter to me. For companies like On-air TV to hold you hard earned money hostage is unacceptable – lower than low. I will never ever recommend anyone to ever do business with them ever! Till this very moment, has still not receive one call from them! Or any indication of when they going to refund me!