On Air has no idea what customer service is,they are after your money

I was convinced to getting an explorer decoder, then I signed up for it. The decoder was delivered, only for Multi choice to tell me that the decoder is already registered in someone's name. I informed On Air hoping they will take my query serious, they told me they will respond in 48 hours, it's been weeks. I even called and Denver sent email assuring me that my query is being dealt with. I ended up asking them to fetch decoder (09 Dec 2024) and was told to pay R400 since I opened the box, because I just wanted to get over and done with this company, I paid and sent PoP. Even today (31 Dec 2024) they have not fetched it, they still debited me R279 on the 30th . I am warning everyone who is about to enter in any contract with any company, please check reviews first, I should have done that before getting myself in this mess. They are so smart, they lock the debit order, the bank can't cancel it at all. When you call, your airtime will get finished and will be told you are caller number 6.