1 reviews | Active since May 2023
ON AIR FIBRE - POOR CUSTOMER SERVICE!!!!!!!
So disappointed with the service of ON AIR FIBRE!!!! This is the second time I'm having an issue with their billing system. I made payment over 24hrs and my line is still not reconnected. I'm told it has not reflected yet on their accounts side as yet. Proof of payment was sent but still I'm being told to wait. When I call on the weekend I'll be told that their accounts department is not in to give them a go ahead to reconnect my line. Also each time I call I'm being told a different story, one would swear the staff does not work for the same company. And the staff does not sound as if they are actually interested in helping you at all. And whenever you mention that you want to cancel your subscription they r eager to help you, but not eager to help you when you have a real query.
ON AIR FIBRE, RECONNECT MY LINE ALREADY!!!!!!
Kindly note that your query has been escalated to our Customer Care Team who is escalating and will be in touch soon.
Kind Regards,
OnAir TV Team
Kindly note that your query has been escalated to our Customer Care Team who is escalating and will be in touch soon.
Kind Regards,
OnAir TV Team
