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Palesa M

1 reviews | Active since May 2023

07 Jul 2023, 16:27

ON AIR FIBRE - POOR CUSTOMER SERVICE!!!!!!!

So disappointed with the service of ON AIR FIBRE!!!! This is the second time I'm having an issue with their billing system. I made payment over 24hrs and my line is still not reconnected. I'm told it has not reflected yet on their accounts side as yet. Proof of payment was sent but still I'm being told to wait. When I call on the weekend I'll be told that their accounts department is not in to give them a go ahead to reconnect my line. Also each time I call I'm being told a different story, one would swear the staff does not work for the same company. And the staff does not sound as if they are actually interested in helping you at all. And whenever you mention that you want to cancel your subscription they r eager to help you, but not eager to help you when you have a real query.

ON AIR FIBRE, RECONNECT MY LINE ALREADY!!!!!!

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Replies (3)
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Palesa M's update08 Jul 2023, 11:20
Reviewer Update
I was told that on air fibre staff work on a Saturday, but when I called this morning I'm told they are all off. This means I was **** to, the guy I spoke to was Denver. Totally misinformed me. How on earth does it take over 5 days to reconnect someone's fibre line!? And how do you not have staff working on the weekend!?
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Palesa M's update10 Jul 2023, 12:58
Reviewer Update
It's day 5, and still no call from onair fibre. Instead I am the one following up up and being told that the matter has been escalated. When i ask to speak to a supervisor I'm not the matter is escalated. I have been waiting for a call since last week, to DATE NOTHING!!! Is there anyone working that department or not!?
OnAir TV
OnAir TV's reply11 Jul 2023, 10:19
Official
Hi Palesa, 

Kindly note that your query has been escalated to our Customer Care Team who is escalating and will be in touch soon.

Kind Regards, 
OnAir TV Team