On air fiber - steer clear

In June 2023 I requested to move my fiber line to another residence as we were moving a block away from where we were. After numerous followups I eventually got an answer that moving a line is bot possible, and I need to cancel. So cancel the line then. This did not happen due to the lack of any form of enthusiasm from the support staff, again following up until I eventually got a response that a cancellation was processed.

The equipment was collected from me in November, however, this ***** company is still trying to debit my bank account with R3600 monthly, causing me to cancel debit orders each month.

If my original request was handled in a professional manner, we may have still been doing business, yet here we are. Now almost daily I get calls from the accounts department, that seem to have connectivity issues as their phones dont work, calls disconnect while still ringing ir when answering.

I can refer you to a better service provider that can help you with connectivity issues.