ON AIR ENTERTAINMENT - DISGUSTING

What an disgusting experience - not only did the sales woman LIE about what I needed to activate the item I purchased (wifi that I don't have and repeatedly asked whether I needed it and she said no), she actually went and added additional VAPs to my account which I never asked for. I have sent On Air 2 message via their website in a 2 weeks span which they haven't even bother to respond to, asking them to listen to the conversation I had with this woman to no avail. Short a sweet - I am paying for a "service" which I can't use.