IM
Irene M
1 reviews | Active since May 2020
04 Oct 2022, 09:01
ON AIR
Good day,
My subscription ended a while ago (+- one or two months ago) and I was offered a service called Rescue box which I politely declined as I am unemployed.
Onair is harassing me that payment of R179.00 will change to R79.00. During our two-year tenure, Onair could not even do Debit orders correctly, threatening legal action for non-payment.
Do I need to revert to legal action as Onair cannot accept NO for an answer!
Please get your house in order, you are making me angry!
Helpful (0)
Replies (6)0
Replies (6)
OnAir TV's replyOfficial
04 Oct 2022, 09:13Good Morning, we are sorry to hear about this, your details have been forwarded to our Customer Care Team to contact you and assist you urgently to an effective resolve.
Our Customer Care team will listen to the call recording between yourself and the sales agent and if you did not agree you will be refunded.
Once our Team has contacted you and your query has been resolved and closed effectively , please do provide us with feedback hereon.
Kind Regards,
OnAir Tv
Our Customer Care team will listen to the call recording between yourself and the sales agent and if you did not agree you will be refunded.
Once our Team has contacted you and your query has been resolved and closed effectively , please do provide us with feedback hereon.
Kind Regards,
OnAir Tv
OnAir TV's reply04 Oct 2022, 09:13
Official
Good Morning, we are sorry to hear about this, your details have been forwarded to our Customer Care Team to contact you and assist you urgently to an effective resolve.
Our Customer Care team will listen to the call recording between yourself and the sales agent and if you did not agree you will be refunded.
Once our Team has contacted you and your query has been resolved and closed effectively , please do provide us with feedback hereon.
Kind Regards,
OnAir Tv
Our Customer Care team will listen to the call recording between yourself and the sales agent and if you did not agree you will be refunded.
Once our Team has contacted you and your query has been resolved and closed effectively , please do provide us with feedback hereon.
Kind Regards,
OnAir Tv
IM
Irene M's updateReviewer Update
05 Oct 2022, 10:07Good day
My complaint was handled very quickly and professionally. I was phoned back by Onair in 30 minutes of my review on Helopeter.com. My complaint is resolved to my satisfactory. Thank you
My complaint was handled very quickly and professionally. I was phoned back by Onair in 30 minutes of my review on Helopeter.com. My complaint is resolved to my satisfactory. Thank you
IM
Irene M's update05 Oct 2022, 10:07
Reviewer Update
Good day
My complaint was handled very quickly and professionally. I was phoned back by Onair in 30 minutes of my review on Helopeter.com. My complaint is resolved to my satisfactory. Thank you
My complaint was handled very quickly and professionally. I was phoned back by Onair in 30 minutes of my review on Helopeter.com. My complaint is resolved to my satisfactory. Thank you
OnAir TV's replyOfficial
05 Oct 2022, 10:13Hi Irene, thank you for the feedback, please do remove your 1 star rating as your query has been resolved, if you would like to provide a new rating, please do place a new review once you have deleted your 1 star rating.
Kind Regards
OnAir Tv
Kind Regards
OnAir Tv
OnAir TV's reply05 Oct 2022, 10:13
Official
Hi Irene, thank you for the feedback, please do remove your 1 star rating as your query has been resolved, if you would like to provide a new rating, please do place a new review once you have deleted your 1 star rating.
Kind Regards
OnAir Tv
Kind Regards
OnAir Tv
OnAir TV's replyOfficial
05 Oct 2022, 10:15 In order to deleted your 1 star review, it would be under their profile, bottom right of the review, 3 dots and click delete, then you can place a new review/compliment with a new rating, thank you.
OnAir TV's reply05 Oct 2022, 10:15
Official
In order to deleted your 1 star review, it would be under their profile, bottom right of the review, 3 dots and click delete, then you can place a new review/compliment with a new rating, thank you.
IM
Irene M's updateReviewer Update
05 Oct 2022, 10:54Helopeter does not allow me to write a comment again under Onair will try tomorrow.
IM
Irene M's update05 Oct 2022, 10:54
Reviewer Update
Helopeter does not allow me to write a comment again under Onair will try tomorrow.
OnAir TV's replyOfficial
05 Oct 2022, 11:08Hi Irene, you will need to delete this review in order to add a new one, thank you.
OnAir TV's reply05 Oct 2022, 11:08
Official
Hi Irene, you will need to delete this review in order to add a new one, thank you.