On Air Dstv Explorer

I took out a contract with On Air in July 2020. Recently I have been receiving sms's that i am in arrears with R480. Today I was on the phone with their accounts dept just to find out that my debit order was suspended due an unpaid debit order. I downloaded my bankstatements and went through each payment since 20/07/2020 and not once did i skip a payment. So i was told that it must be a system error from your side. And now I have to pay the arrears, which is not my fault. I feel that Oon Air should pay it on my behalf due to the embarresment this caused me. This was not my error as the deit order runs on the same day my salary is paid in. I am so upset about this. The trust is broken and i will never support On Air again. This better be resolved as soon as possible. And go listen to the recording of today where i confirmed on each payment. Each company has to be compliant on Treating Customers Fairly and this ordeal is telling me you are non compliant. I am very disturbed about this. The dissapointment I have cannot be put into words. The best part is that if i want to cancel this contract i need to pay 1900 to cover for the remaining period. I am utterly disgusted in the way this horrible transaction turned out.