On Air Dishonesty

Received a call last year from on air who advised they represent DStv. Practically hounded me. My decider needs to be upgraded and the software is outdated . Signed up and received the decoder. Now we find ourselves again with a decoder whose software is not compatible to Showmax. I have been mislead and demand the cancellation of my contract or alternatively a replacement of an ultra decoder that I need with monthly instalment and balance remaining as is. Called on air and was politely told I cannot cancel etc. this is an out right dishonest company. I don’t want the decoder I am paying for. On air will be the result of DStv losing my subscription because of lies. I also asked on air for a recording of the call when the decoder was sold to me and was told I am unable to get a copy thereof. As a consumer I have right, and will undoubtedly also take in air to the consumer ombudsman if I don’t have a favourable response within 5 workings effective Monday 18 March 2025