On air disgusting service

On air just knows how to deduct they called me to offer me an explora package and did not allow a 7 day cooling off period. The decoder that was delivered was registered to someone else, asked them to come and collect it they just sent me a new one, the new one isn't registered to me as well and when I called customer service to advise that the voucher has been used and the decoder isn't registered to me the consultant told me I can do what I want to do with the decoder. She called to rectify her mess and I hung up. Pls do not have the consultants call me as they do not want to help me they just want to arrange collection and cover themselves