On Air daylight *******!

This company has no way of treating customers. There is no urgency or care in the world. I took out a contract with them in December 2024. Decoder was delivered in January 2025 and started paying. Later that month it was discovered I was mislead by the sales agent on prices and after investigation the ***** was verified. I was told a courier will be sent out to pick up the decoder and than I will be refunded the instalments I've been paying. It's now May and have paid 5 months for something I've never used. I call every week using my airtime and get told the same thing by different agents that my query has been escalated to higher management and that the courier has been arranged. How hard is is to arrange a courier to collect really? I think they are just happy to collect my money and not really wanting me to return the decoder honestly! Watch out to anyone who gets a call from these guys. Today is the 15th the 5th debit has gone of in my account while waiting for a courier to collect a decoder that is just there on the boxes. What a ****!