On Air Contract Cancellation

After multiple attempts to cancel my subscription, they are still debiting my account. I cancelled my subscription in May 2024, yet they debited my account every month thereafter, including September. They were very quick to stop the service and to come and collect the router though. Since I COULD NOT use any of their services, and cancelled the contract, I do not see any legal way that they can still debit my account, and see this as a breach of their own terms of conditions, in my view, blatant ***** and untruthful collection of money.

I cancelled my account as per the prescribed method in my contract (email) which did not yield any response. I then contacted them telephonically and cancelled the contract in July 2024, confirming the contract is cancelled, yet the continue to debit my account.

Please think really carefully should you consider signing a contract with them, you will not be able to get out of it without stopping the debit order with your bank and disputing each monthly debit.

Regards, Salwynne