On Air Contact me with my cancellation information.

On 23/12/2024 I informed On Air via email that I would like to cancel my subscription to their services. I immediately received an auto reply that someone will contact me. Ref: ***. The same day I received a email from a Denver Small that my request was received and that my inquiry was received and they will respond as soon as possible.

Later I received that my query was forwarded to the Billing department for assistance.

It is 7 days later and still nothing from on air billing department.