MN
Marianna N
1 reviews | Active since Feb 2018
20 May 2022, 08:23
On Air constant phone calls!
After reading many reviews and their numbers coming up on my cellphone as spam, I block all their calls. Yesterday however, I answered as the number came up as Multi Choice. I made it clear that I am not interested in anything they had to offer and that they should remove me from their marketing database, which is my right under the new POPI act. The Call Centre Agent became quite snotty and wanted to know if I am not interested in their products can I at least explain which products I am not interested in and why?!!! I just ended the call. As a consumer I can opt out of any marketing without having to give a reason for or explanation as to why.
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Replies (1)OnAir TV's replyOfficial
20 May 2022, 12:52Good Day Marianna,
We apologize for the experience that you have had with us.
We have pulled the call recording that transpired between you and the Sales consultant.
The findings will be escalated to the Sales Floor and as per your request on the recording your details will be removed off our system.
Once again, we are sorry.
Kind Regards,
We apologize for the experience that you have had with us.
We have pulled the call recording that transpired between you and the Sales consultant.
The findings will be escalated to the Sales Floor and as per your request on the recording your details will be removed off our system.
Once again, we are sorry.
Kind Regards,
OnAir TV's reply20 May 2022, 12:52
Official
Good Day Marianna,
We apologize for the experience that you have had with us.
We have pulled the call recording that transpired between you and the Sales consultant.
The findings will be escalated to the Sales Floor and as per your request on the recording your details will be removed off our system.
Once again, we are sorry.
Kind Regards,
We apologize for the experience that you have had with us.
We have pulled the call recording that transpired between you and the Sales consultant.
The findings will be escalated to the Sales Floor and as per your request on the recording your details will be removed off our system.
Once again, we are sorry.
Kind Regards,
