On air

am writing to formally raise a complaint regarding my account and the way it has been handled.

In March last year, I was contacted by one of your consultants who explained the terms of a decoder purchase. Based on that conversation, I agreed to proceed. I was clearly told that the total cost of the decoder was R3400 and that I would pay monthly instalments of R289 for one year.

I have since discovered that this information was incorrect. When I queried this, I was informed that the consultant gave me the wrong instalment amount. Despite this, I had already been making payments based on what I was told.

Now my account has been handed over to Daly, and I am being pressured to make payments twice a month. I am also receiving frequent calls and emails, which I consider to be harassment. This situation is extremely stressful, especially since I have proof of my previous communication with your team.

I also dispute the current balance being claimed. I was originally told the decoder cost R3400, but I am now being told it is R6000. This is a significant difference and was never agreed to.

I have requested that you provide the original call recording between myself and your consultant, as this will confirm what was communicated to me. However, this request has not been fulfilled.

Additionally, I am not using the decoder. It has been unused due to this ongoing dispute.

At this point, I believe I have been misled, and I consider this matter to involve misrepresentation. I am requesting the following:

A full investigation into the conduct of the consultant. A copy of the recorded call where the agreement was made. A breakdown and justification of the current amount being claimed. A resolution that reflects the original terms I was given.

If this matter is not resolved, I will have no choice but to escalate it to the relevant consumer protection authorities.

I would appreciate your urgent attention to this matter.

Sincerely,