On Air

My contract was paid-up in 29th October 2023 and they are still taking money via debit order. I could manage to speak to their Reps who wanted me to take a streamer which I dont want and she told me to forward me a banking statement so that I can be refunded. I have done it and I have also attached a copy of our contract agreement. Since then I could not get hold of them, I have tried emailing, WhatsApp (2different numbers), call them and even completing the enquiry template on their home page. Their response is that an agent will get back to me. This is a bogus company and should be reported. Maybe get Carte Blanche to investigate. Even when I tried to cancel my debit order on my banking App it was a mission, it first refused but eventually it seems that I could mananged. What about the money that they already took?