NM
Nokwanda M

1 reviews | Active since Aug 2018

18 Oct 2021, 11:16

Om Air on behalf of multichoice cold calling rude agent

May this company please train it's employees so that they are not rude when they call us. The fact that one is not interested in a product offering does not warrant that they let out their frustration on consumers...we do not ask to be called in the first place. I got a call from a lady offering a device and upon explaining why I am not interested, she rose her voice and told me that it doesn't help not wanting her offer because it's a technical device and the one I have won't work forever... Which is not rocket science really! She immediately dropped the call and I wished she hadn't because I wanted to tell her that the same applies to the technical device she basically wanted to coerce me into taking.

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Replies (1)
OnAir TV
OnAir TV's reply29 Oct 2021, 13:29
Official
Hi Nokwanda, 

We are sorry that your experience with our Business was an impolite one.

Thank you for placing your e-mail address for us. We would have loved to have the number you were contacted on by the consultant so we could listen to the call and provide the consultant with the right type of coaching and instill the correct type of view on Customer Experience that we pride ourselves on. 

Again we, are sorry. 

Kind Regards, 
OnAir Team.