CB
COLLEEN B

1 reviews | Active since Mar 2013

10 Oct 2023, 20:45

Non Existent Service, Professional Bullies

Absolutely shocking! I contacted these ****mers a month before my contract ended to ask why I was still being debited monthly. They confirmed that I still had one instalment to make. I confirmed that the debit order needed to be cancelled thereafter. Of course it was not, and the debits continue, so I cancelled it with the bank. I have sent emails trying to get someone to call me back or respond to my mails, and it’s a standard reply of contact billings department, which all my emails were sent to anyway! Not 12 hours after stopping the debit order, do I get an sms threatening to report me to a credit bureau!!!

The service from this company is dreadful or rather non-existent, except if they haven’t got money not due to them! Bullies!!!

0
Replies (3)
OnAir TV
OnAir TV's reply11 Oct 2023, 09:22
Official
Hi Colleen


Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.

Please be on the lookout for a call from our team.

Kind Regards,
OnAir TV Team
CB
COLLEEN B's update12 Oct 2023, 10:14
Reviewer Update
2 days later, and still no phone call as you have indicated in your response above, and no response to my emails asking for my contract and confirmation that the debit order has been cancelled!
OnAir TV
OnAir TV's reply18 Oct 2023, 09:14
Official
Hi Colleen

The matter has been attended to as per your request.

Thanking you in advance.

Kind Regards,
OnAir TV Team