No Service and *********** staff

On air did not claim my deb order for Dec 2015. The incompetend staff member said not to worry seeing that I had a problem with my explora since Aug 2015 (Dec was to be my free month for the inconvenience)End Jan I received a sms saying my account was in arrears. I said that I will pay the arrears amount on 25 Feb which I did I even mail the proof to Kajal Pillay and [Email Removed] I still receive sms's stating that I am in arrears. I just phoned..office hours are 8:00-17:30 just to be advised that the account only operate from 09:00. How pattetic!!! I will NEVER RECOMMEND on air EVER!!!!!