No Service

After installing the On Air Tv product I noticed that it does not have the same functionality as my PVR. The sales consultant of On Air Tv lead me to believe that it would. I immediately cancelled the contract via tel call and email, bought a new explora, uninstalled the explora received from On Air Tv, disconnected the On Air Tv Explora with Multichoice and connected my new Explora. I requested On Air Tv to collect their goods. After numerous e-mails and telephone calls I have not been able to speak to anyone at On Air Tv to assist and was told that I cannot speak to a manager. Every time I was promised that the call would be escalated. Notwithstanding my emails telling them that any deduction from my account would be unauthorized they still deducted the money and I had to reverse the transaction and put a stop payment against On Air Tv on my account. It is sad that Multichoice would associate themselves with a company like On Air Tv that provides no customer service whatsoever. I wish On Air Tv would take the time to read the Consumer Protection Act.