No response to emails or calls and I have no Wifi

Item: OnAir TV
Rating: 1
Author: Dorothy D

My internet/wifi was disconnected on the 01st of April after I gave notice to Denver Small to have it disconnected on the 01st of May. He confirmed receipt of my request on the 28th of March 2024. Please can my Wifi be reconnected, otherwise, please refund me one month's payment for the month of April that I paid for. I have been without Wifi since the 01st of April and not one answers calls or responds to emails and queries.

I am unable to work and my son is unable to do school work. Please urgently assist.

Helpful (0)

Replies (2)

OnAir TV's replyOfficial

25 Apr 2024, 09:42

Good Day Dorothy

Apologies for the delay in our response, we will escalate to our Customer Care Team, who will contact you and assist further.

Kind Regards,
OnAir TV Team

OnAir TV's reply25 Apr 2024, 09:42

Official

Good Day Dorothy

Apologies for the delay in our response, we will escalate to our Customer Care Team, who will contact you and assist further.

Kind Regards,
OnAir TV Team

Dorothy D's updateReviewer Update

07 May 2024, 18:41

Hello,

It's now over a month ago and it's more than 14 working working days but I still don't have my refund from On Air Fiber Ticket number-***

Please escalate this matter. I'm dealing with staff member Danvor Small who is not friendly, he is *********** and not very helpful.

Thanks

Dorothy D's update07 May 2024, 18:41

Reviewer Update