NO RESPONSE

Good Day On Air

I hope this message finds you well. I am writing to formally express my dissatisfaction with the treatment I have received from your company regarding my account, which has now been reported in arrears on my credit profile. I believe this situation is both unfair and unjustified, and I am seeking your immediate assistance in resolving this matter.

In February of this year, I reached out to your customer service team to request the cancellation of my decoder account. During this conversation, I explicitly asked for the decoder to be collected, as I no longer wished to continue with the service. However, despite my repeated requests, I have been informed that there are no customer remarks on your end indicating that I requested a cancellation. This lack of record-keeping is concerning, as it contradicts my consistent communication with your team.

Moreover, I would like to bring to your attention that the decoder was ordered under false information provided by your representatives. This has further complicated my experience as a customer and has led to significant frustration on my part.

Additionally, I have noticed a discrepancy in your records regarding the start date of my contract. Your system indicates that the contract commenced in February, while another department claims it was initiated in September. These conflicting dates raise serious concerns about the accuracy of your records and the legitimacy of the charges being app**** to my account.

Given the circumstances, I kindly request that you take immediate action to rectify this situation. I ask that you cancel the account as I originally requested, remove any negative reporting from my credit profile, and provide me with written confirmation of these actions.

Furthermore, I am including the Ombudsman for Credit in this correspondence, as this is not the first time I have encountered issues with your company. I believe it is essential to escalate this matter to ensure that it is resolved promptly and fairly.

I appreciate your attention to this serious matter and look forward to your prompt response. Please feel free to reach out to me directly at [your phone number] or [your email address] should you require any further information.

Thank you for your cooperation.

Sincerely