LM
Lesego M
1 reviews | Active since Jan 2022
25 Mar 2024, 10:35
No Refund to date!!!
I've been waiting for my refund for almost a month now. They keep on deducting money from my account but when it's time to refund me, I'm told to wait an entire month. I'm tired of them because they don't even respond to my emails and I can't get through to the billing department. I'm so tired of writing reviews about OnAir. I finished paying my decoder in December yet I'm still fighting with OnAir. You guys are really unprofessional.
Helpful (0)
Replies (4)0
Replies (4)
OnAir TV's replyOfficial
25 Mar 2024, 10:38Hi Lesego
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kind Regards,
OnAir TV Team
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kind Regards,
OnAir TV Team
OnAir TV's reply25 Mar 2024, 10:38
Official
Hi Lesego
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kind Regards,
OnAir TV Team
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kind Regards,
OnAir TV Team
LM
Lesego M's updateReviewer Update
25 Mar 2024, 15:53You guys think you're smart. You were so quick to deduct money from my account. Now that I'm requesting for a refund, I'm told to wait for another 14 days? That's literally over a month. Is this how you treat your customers? Why must I be inconvenienced for something that you guys failed to do? I requested on multiple occasions that you cancel the debit order. But no. Because OnAir billing team are smart
They don't cancel. Now I am told to wait for my refund because of the policy. You guys will trend just like Old Mutual
Just watch
They don't cancel. Now I am told to wait for my refund because of the policy. You guys will trend just like Old Mutual
Just watch
LM
Lesego M's update25 Mar 2024, 15:53
Reviewer Update
You guys think you're smart. You were so quick to deduct money from my account. Now that I'm requesting for a refund, I'm told to wait for another 14 days? That's literally over a month. Is this how you treat your customers? Why must I be inconvenienced for something that you guys failed to do? I requested on multiple occasions that you cancel the debit order. But no. Because OnAir billing team are smart
They don't cancel. Now I am told to wait for my refund because of the policy. You guys will trend just like Old Mutual
Just watch
They don't cancel. Now I am told to wait for my refund because of the policy. You guys will trend just like Old Mutual
Just watch
OnAir TV's replyOfficial
25 Mar 2024, 16:29Thank you for bringing this to our attention, we apologize for any inconvenience this may have caused, and will do our best to resolve this matter as soon as possible.
We will be in contact
soonest.
We will be in contact
soonest.
OnAir TV's reply25 Mar 2024, 16:29
Official
Thank you for bringing this to our attention, we apologize for any inconvenience this may have caused, and will do our best to resolve this matter as soon as possible.
We will be in contact
soonest.
We will be in contact
soonest.
LM
Lesego M's updateReviewer Update
27 Mar 2024, 09:22No one from OnAir has contacted me regarding this. If anything, Sameera from billing is giving me the run around and telling me that I'll only get my money after 7-14 working days. Now, should I take this further because clearly you guys don't take your customers seriously. I want to make you guys trend just like Old Mutual did. I'll gather a lot of people to post about you on Twitter and make sure the **** that you're running goes down!
LM
Lesego M's update27 Mar 2024, 09:22
Reviewer Update
No one from OnAir has contacted me regarding this. If anything, Sameera from billing is giving me the run around and telling me that I'll only get my money after 7-14 working days. Now, should I take this further because clearly you guys don't take your customers seriously. I want to make you guys trend just like Old Mutual did. I'll gather a lot of people to post about you on Twitter and make sure the **** that you're running goes down!