NO INSTALLATION BUT ACCOUNT DEBITED

More than a month ago Onair TV contacted us with a deal to have our current PVR decoder replaced with the new Explorer with the promise to install and supply. Within a couple of days our decoder was delivered but up to date, no installation has been done. To top it all - they debited my account with R169.00.<br> We have made many telephone calls - as a matter of fact, every time we phone to follow up, we get the \I see you did phone on 'such-and-such-date' remark and 'the matter has been escalated'. Escalated where to I've got no idea as nothing has happened since our last complaint and enquiry on Monday the 3rd of August.<br> No. 1 : Is it not ******* to receive (take) money for service not rendered<br> No. 2 : I am in the process of putting this decoder on my pavement for anyone to pick up."