No after sales services

Item: OnAir TV
Rating: 2
Author: Alton A

I have received a DSTV Streama and was told I would get a 12-month Showmax voucher and movie tickets for the duration of the contract. To date, the movie tickets have not been received, and the Showmax voucher that was sent does not work. I have logged tickets, and for the last two weeks, none of these things have been working. The friendly staff at the call centre are unable to assist, and the back office team is sending me from pillar to post without a resolution. This service will be cancelled and the Streama returned. I have already spoken to a lawyer, and since the value-added services are part of the contract and I have not received the use of these services, it constitutes a breach of contract and renders the agreement null and void.

Helpful (0)

Replies (6)

OnAir TV's replyOfficial

08 Jul 2025, 10:56

Good Day Alton

Thank you for reaching out to us, we will escalate to our Customer Care Team, who will contact you and assist further.

Kind Regards,
OnAir TV Team

OnAir TV's reply08 Jul 2025, 10:56

Official

Good Day Alton

Thank you for reaching out to us, we will escalate to our Customer Care Team, who will contact you and assist further.

Kind Regards,
OnAir TV Team

Alton A's updateReviewer Update

08 Jul 2025, 10:58

I have heard this already from last week, so i dont expect any resolution, i would much rather prefer a call from accounts so they can cancel this agreement

Alton A's update08 Jul 2025, 10:58

Reviewer Update

I have heard this already from last week, so i dont expect any resolution, i would much rather prefer a call from accounts so they can cancel this agreement

OnAir TV's replyOfficial

08 Jul 2025, 11:19

Good Day Alton

Kindly view your emails as an email; has already been sent to you.

OnAir TV's reply08 Jul 2025, 11:19

Official

Good Day Alton

Kindly view your emails as an email; has already been sent to you.

Alton A's updateReviewer Update

08 Jul 2025, 11:25

I read the email, and it's not sensible. I have sent the request to the relevant address, and I have been following up. If you bothered to check the call log, you would have seen my calls and my emails to this effect. You were in a hurry to resolve the issue that you didn't check what I had done to get a resolution before coming to Hello Peter to complain.

Alton A's update08 Jul 2025, 11:25

Reviewer Update

Alton A's updateReviewer Update

10 Jul 2025, 19:16

Still no service, just another message promising assistance with no result. No Showmax voucher and no movie tickets

Alton A's update10 Jul 2025, 19:16

Reviewer Update

Still no service, just another message promising assistance with no result. No Showmax voucher and no movie tickets

OnAir TV's replyOfficial

17 Jul 2025, 08:24

Good Day Anton

Thank you for reaching out to us, we will escalate to our Customer Care Team, who will contact you and assist further.

Kind Regards,
OnAir TV Team

OnAir TV's reply17 Jul 2025, 08:24

Official

Good Day Anton

Thank you for reaching out to us, we will escalate to our Customer Care Team, who will contact you and assist further.

Kind Regards,
OnAir TV Team