JP
Jananda P
1 reviews | Active since Feb 2021
01 Oct 2021, 09:52
Most *********** system - AVOID AVOID AVOID
I have cancelled my account with OnAir Tv MORE THAN ONCE - On Air please note that it should only be ONCE not several times. After several confirmations that my service has been canceled I still get debited. It was then escalated to the finance department to refund me and guess what?!! I STILL GET DEBITED AND STILL NO REFUND!
OnAir TV, you seriously are the worst and most *********** service I have ever encountered. It is not all the employees and think it’s your system that are completely pathetic.
I am looking with hawk eyes to not just get back last months refund but also this month - in fact, you should actually refund me an extra R30 for all the money I had to pay to reverse these debits - add another R20 as I am not hopeful of this being sorted very soon.
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Replies (1)
OnAir TV's replyOfficial
07 Oct 2021, 16:15Good Day Dear Customer,
We profusely apologize for all the unpleasantness and any issues that we may have caused.
We have noted on our system that you have sent through communication to our business.
Nevertheless, we have escalated your details to the Customer Care department and they will be in contact with you to provide you with feedback.
Kind Regards,
OnAir Team
We profusely apologize for all the unpleasantness and any issues that we may have caused.
We have noted on our system that you have sent through communication to our business.
Nevertheless, we have escalated your details to the Customer Care department and they will be in contact with you to provide you with feedback.
Kind Regards,
OnAir Team
Best regards,
OnAir TV's reply07 Oct 2021, 16:15
Official
Good Day Dear Customer,
We profusely apologize for all the unpleasantness and any issues that we may have caused.
We have noted on our system that you have sent through communication to our business.
Nevertheless, we have escalated your details to the Customer Care department and they will be in contact with you to provide you with feedback.
Kind Regards,
OnAir Team
We profusely apologize for all the unpleasantness and any issues that we may have caused.
We have noted on our system that you have sent through communication to our business.
Nevertheless, we have escalated your details to the Customer Care department and they will be in contact with you to provide you with feedback.
Kind Regards,
OnAir Team
Best regards,