Misrepresentation, Incorrect Product Delivery, and Unresolved Cancellation

Vuyisile (unhappy client)

A lady called me pretending to be from MultiChoice. I trusted her because I have been their customer for many years. She promised to send me a decoder, and I would then pay a monthly fee of R189 + R169. I agreed and approved the Debi Check mandate. However, when the delivery arrived, I discovered that it was not a decoder but a TV streamer. I received the package on 29 November 2025, and I immediately sent them a cancellation letter. They then informed me that I needed to pay R400 for them to collect the streamer that their agent had sold to me under false pretenses, claiming to be calling from MultiChoice. I paid the R400, sent them the proof of payment, and also requested a refund for the money they had already debited from my account — a total of R716.00. They confirmed receiving my email and even rep**** with a reference number: Ticket [#***] - Cancellation Request for Package, Reference: OA-***9-1. Since then, nobody has contacted me, even after I paid the R400. Instead, they continue to deduct money from my account. On the 1st, they deducted R189, which clearly shows that the cancellation was never processed.