AM
Apaphia M

1 reviews | Active since Sept 2024

16 Dec 2024, 06:43

Misled by the OnAir tv agent

I curse the day I answered the call from OnAir tv. I was misled by their agent who told me that the R259 includes the Dstv monthly subscription. After receiving the decoder I contacted multichoice to activate my decoder, the agent from multichoice told me that I am going to pay their monthly subscription separately. I'm expected to pay the R259 for OnAir and the R329 for Dstv. I am currently not using the decoder from OnAir since I can't afford to pay this much monthly. I asked them to collect their decoder and they told me that the 7 days cancelation period has lapsed. When I contacted them regarding the misinformation from the agent they told me that they listened to the recorded calls and I was advised by the agent that I'll be paying the Dstv subscription separately which isn't true.

I missed the payment last month and I received messages from them informing me that the missed payment is going to affect my credit history. Now I have to pay R259 for 20 months for something I'm not even using. This is a *******.

I'm also asking myself how OnAir tv got my information. When they contacted me they told me that since I am using the old decoder it's time for an upgrade. Only multichoice has that information. I really hope that multichoice isn't sharing our information with these people.

I want to terminate this contract asap.

0
Replies (1)
OnAir TV
OnAir TV's reply17 Dec 2024, 09:10
Official
Good Day Apaphia 

Thank you for reaching out to us, we will escalate to our Customer Care Team, who will contact you and assist further.

Kind Regards,
OnAir TV Team