1 reviews | Active since May 2023
Misled by dstv
On air tv called me saying that the dstv decoder MUST be upgraded.I told the lady I dnt even watch dstv so why must I upgrade the one I hav is fine .with the long story she convinced me that I had to do it.the package was deliverd and I notice that I’m paying for something I’m the background and I tried to cancel it especially when one debit did not go off while I was changing banks .the issue now started where I was handed over for a missed payment on this account I’ve cancelled the decoder and had countless calls to dstv they even fetched my decoder . I checked my clear score and I hav a missed payment on that decoder reflecting for something that is still in the packaging and has been returned.I feel I was misled and now I hav a mark against my name on my itc.since calling them two days ago I was Jst told to wait for an sms.how do I fix my clear score .do they know how important keeping a good credit score is .I am furious at them .they must never call me again
Thank you for reaching out to us, we will escalate to our Customer Care Team, who will contact you and assist further.
Kind Regards,
OnAir TV Team
Thank you for reaching out to us, we will escalate to our Customer Care Team, who will contact you and assist further.
Kind Regards,
OnAir TV Team
On the 22 august 2023 I called in to onair tv to try and resolve this issue.the agent said it would take till the next day for the courtiers to return my parcel and from there we will be able to correct and update my itc.I AM STILL WAITING
on the 23 august 2023 I posted this review and as you can see they rep**** that someone would contact me.I AM STILL WAITING.
It’s horrible to think that I’m goin to be pushed from person to person and nothing is goin to be done to correct the issue at hand.I want my itc to be rectified.I hav no faith that they can do it although this was promised to me .in the mean time I hav to Jst wait.
HORRIBLE service.
On the 22 august 2023 I called in to onair tv to try and resolve this issue.the agent said it would take till the next day for the courtiers to return my parcel and from there we will be able to correct and update my itc.I AM STILL WAITING
on the 23 august 2023 I posted this review and as you can see they rep**** that someone would contact me.I AM STILL WAITING.
It’s horrible to think that I’m goin to be pushed from person to person and nothing is goin to be done to correct the issue at hand.I want my itc to be rectified.I hav no faith that they can do it although this was promised to me .in the mean time I hav to Jst wait.
HORRIBLE service.
Thank you for bringing this to our attention, we apologize for any inconvenience this may have caused, and will do our best to resolve this matter as soon as possible.
We are currently investigating matter. We will be in touch soonest.
Kind Regards,
OnAir TV Team
Thank you for bringing this to our attention, we apologize for any inconvenience this may have caused, and will do our best to resolve this matter as soon as possible.
We are currently investigating matter. We will be in touch soonest.
Kind Regards,
OnAir TV Team
After all the calls
After all the explanations and promises of resolving this issue Onair tv has debited my account again and now it’s for a decoder that they even came to collect already.I need help to know wot to do becoz if they can’t even stop a debit order how are they goin to rectify my itc missed payment.debt consolidation agency’s are even calling me to say I pop up on their data base as someone who has debt by dstv.if u now search Onair tv on the web it says they are permanently close.wot the hell is goin on.
After all the calls
After all the explanations and promises of resolving this issue Onair tv has debited my account again and now it’s for a decoder that they even came to collect already.I need help to know wot to do becoz if they can’t even stop a debit order how are they goin to rectify my itc missed payment.debt consolidation agency’s are even calling me to say I pop up on their data base as someone who has debt by dstv.if u now search Onair tv on the web it says they are permanently close.wot the hell is goin on.