1 reviews | Active since Jul 2016
misled by agent
Good Day On Air
I hope this message finds you well. I am writing to formally express my dissatisfaction with the treatment I have received from your company regarding my account, which has now been reported in arrears on my credit profile. I believe this situation is both unfair and unjustified, and I am seeking your immediate assistance in resolving this matter.
In February of this year, I reached out to your customer service team to request the cancellation of my decoder account. During this conversation, I explicitly asked for the decoder to be collected, as I no longer wished to continue with the service. However, despite my repeated requests, I have been informed that there are no customer remarks on your end indicating that I requested a cancellation. This lack of record-keeping is concerning, as it contradicts my consistent communication with your team.
Moreover, I would like to bring to your attention that the decoder was ordered under false information provided by your representatives. This has further complicated my experience as a customer and has led to significant frustration on my part.
Additionally, I have noticed a discrepancy in your records regarding the start date of my contract. Your system indicates that the contract commenced in February, while another department claims it was initiated in September. These conflicting dates raise serious concerns about the accuracy of your records and the legitimacy of the charges being app**** to my account.
Given the circumstances, I kindly request that you take immediate action to rectify this situation. I ask that you cancel the account as I originally requested, remove any negative reporting from my credit profile, and provide me with written confirmation of these actions.
Furthermore, I am including the Ombudsman for Credit in this correspondence, as this is not the first time I have encountered issues with your company. I believe it is essential to escalate this matter to ensure that it is resolved promptly and fairly.
I appreciate your attention to this serious matter and look forward to your prompt response. Please feel free to reach out to me directly at [your phone number] or [your email address] should you require any further information.
Thank you for your cooperation.
Sincerely
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kind Regards,
OnAir TV Team
Best regards,
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kind Regards,
OnAir TV Team
Best regards,
We will be in contact soonest.
Best regards,
We will be in contact soonest.
Best regards,
It is extremely disheartening to see that instead of addressing the core issue — the unjust listing on the credit bureau and the failure to collect your decoder as requested — your company has chosen to silence my concerns by removing my review. This action not only undermines the principles of transparency and accountability but also raises serious questions about your commitment to customer service and ethical business practices.
Despite my repeated attempts to resolve this matter amicably, I have been met with resistance and threats of service blockage, rather than a willingness to acknowledge and correct the error. If there truly was no wrongdoing on your part, I fail to understand the need for such measures.
All I have ever asked for is a fair resolution: the collection of your equipment and the removal of my name from the credit bureau. I believe this is a reasonable request, especially given the circumstances.
I urge you to take this matter seriously and respond with the urgency and integrity it deserves. I am prepared to escalate this issue further if necessary, but I sincerely hope it does not come to that.
I look forward to your prompt response and a resolution to this matter.
It is extremely disheartening to see that instead of addressing the core issue — the unjust listing on the credit bureau and the failure to collect your decoder as requested — your company has chosen to silence my concerns by removing my review. This action not only undermines the principles of transparency and accountability but also raises serious questions about your commitment to customer service and ethical business practices.
Despite my repeated attempts to resolve this matter amicably, I have been met with resistance and threats of service blockage, rather than a willingness to acknowledge and correct the error. If there truly was no wrongdoing on your part, I fail to understand the need for such measures.
All I have ever asked for is a fair resolution: the collection of your equipment and the removal of my name from the credit bureau. I believe this is a reasonable request, especially given the circumstances.
I urge you to take this matter seriously and respond with the urgency and integrity it deserves. I am prepared to escalate this issue further if necessary, but I sincerely hope it does not come to that.
I look forward to your prompt response and a resolution to this matter.