"Misleading Sales, False Promises, and Unfair Fees!"

I am extremely disappointed with On Air TV. I was misled during the sales process — I agreed to only one product, and I made it clear during the call which debit date was suitable for me. Despite this, they started deducting money from my account without my consent and on the wrong date. This is completely unacceptable.

When I contacted my bank to reverse the debit orders, I was shocked to find that On Air TV had blocked the bank from doing so, leaving me with no control over my own account.

I also contacted DStv directly to report the issue and request a refund, but was told that "DStv does not do refunds". How is this customer-friendly? There is zero accountability, even though the service was activated under their platform.

This experience has been nothing but frustrating. The process felt deceptive, the communication was misleading, and the charges were unauthorised. I do not recommend this product or service to anyone. DStv should take responsibility for the third-party providers they allow access to their customer base.