Misleading sales call and ignored cancellation

Hi, Please note that we previously spoke to Amanda and Ntombikona regarding this matter. We were given misleading information: Amanda advised that a cancellation would be opened and resolved within 14 days, but Ntombikona later confirmed that no cancellation had been opened. My mother is a pensioner and was led to believe that this product would reduce her DSTV costs. Instead, she has been debited despite cancelling and despite the device being unused. We consider this to be a serious matter involving the unfair treatment of a vulnerable customer. Please urgently stop all future debit orders, confirm the cancellation, arrange collection of the device, and confirm the refund process for the amounts already deducted.