Misleading Sales Call and False Promises — No Vouchers or Movie Tickets Delivered

I would like to formally lodge a complaint against On Air, a company that works in partnership with DStv for selling their streamer boxes.

I received multiple sales calls from an agent named Nosicelo, during which she clearly informed me — on recorded calls — that the streamer box offer included a 12-month Showmax voucher and 4 movie tickets for ANY movies of my choice at either NuMetro or Ster-Kinekor, including Ster-Kinekor Prestige. I specifically asked for clarity on this offer three times during the calls, and on the final call, she confirmed with her line manager and assured me that this was indeed the case.

Based on this information, I agreed to the offer.

However, upon receiving the delivery, the package only contained the smart box and a SIM card — no Showmax voucher and no movie tickets were included. Since then, I’ve made numerous attempts to contact their consumer helpline without any success. I also reached out via their WhatsApp helpline, but to date, no one has resolved the issue or provided the promised vouchers.

After doing my own research, I discovered that the movie vouchers are apparently only valid for 2D movies and exclude special screenings like Prestige — which directly contradicts the clear verbal agreement made during the sales calls.

This is highly unprofessional and misleading sales conduct. I am extremely disappointed in the lack of accountability and poor after-sales service. I demand immediate rectification of this matter, including the provision of the promised 12-month Showmax voucher and 4 valid movie tickets for ANY movie, as was sold to me.

If no urgent action is taken, I will be forced to escalate this matter further via additional consumer protection channels.