Misleading sales

I am extremely disappointed with my recent experience with OnAir. They made it seem like they were part of the DSTV service, but I later found out they are a separate company. I already have the DSTV Explorer ultra and I was told I needed to activate it to access certain channels. After contacting DSTV customer service, I learned that this activation was unnecessary since I already have the latest Explorer.

This feels like a misleading sales tactic, and I am very unhappy with how this was handled. Now, I have to go through the hassle of canceling and returning everything, which feels like a complete waste of my time. I expected better communication and honesty from a company I chose to trust.