Misleading Sale

Complaint: Misleading Sale of DStv Streama by OnAir Connect (Consumer Protection Act Violation) I am lodging this complaint to share my experience with OnAir Connect, which I believe constitutes a misleading sale in violation of the Consumer Protection Act (CPA). I was sold the DStv Streama package for R189 per month by an OnAir Connect consultant, Jazline Kistnasa (Employee Number: 24544). At the point of sale, I was clearly informed that this package comes with TV channels, including Netflix, Showmax, and soccer channels. Relying on this information, I agreed to the service. After installing and connecting the Streama device, I discovered that: There are no DStv channels included Netflix and Showmax are not included and require separate paid subscriptions The Streama box provides no content unless additional subscriptions are purchased I contacted DStv directly, and they confirmed that: The R189 Streama package does not include any channels Netflix and Showmax must be paid for separately Streama is only a streaming device/platform, not a channel package This information was not disclosed at the point of sale. When I requested cancellation due to this misrepresentation, I was informed that I must pay a R400 cancellation fee. I strongly dispute this charge. In terms of Section 41 of the Consumer Protection Act, suppliers may not market or sell goods or services using false, misleading, or deceptive representations. A contract entered into under such circumstances cannot fairly attract a cancellation penalty. This was not a change of mind cancellation, but a cancellation resulting from a misleading sale. I am sharing this complaint to: Warn other consumers Request accountability from OnAir Connect Seek a fair resolution without being penalised for misleading information Desired outcome: Immediate cancellation of the Streama service with no cancellation fee, in line with the Consumer Protection Act.