MISLEADING PEOPLE - DOES NOT WORK WITH DSTV

A few weeks ago, one of their Consultants phoned me and told me that you are working with DSTV to replace all the DSTV decoders as they will not be able to do handle Software upgrades and will also not be working in the near future. So they offered to send me the 1st Box for free.

I told the consultant and her Supervisor that I have 3 decoders that's linked together with Xtraview and they have assured me that they will still work and that I do not have to replace them at this stage. I confirmed this with them numerus times during the call.

They suggested that we start with the Primary Decoder and replace it with the MediaBox. Because it's a plug and play, I will not need to do any installation or a Dish anymore.

They have also told me that my subscription will be reduced to ± R700 per month.

All I need to do after I received the Box, is to phone the Multichoice Call Centre and ask them to connect everything and to reduce my subscription.

I received the Box on Monday (03.05) and phoned the Call Centre last night (04.05) to get everything set up. The Consultant confirmed that they are definitely not phoning clients to change any decoders and that the decoders are also not going to suddenly stop working.

If I remove my Primary Decoder, the other 2 will not be able to work anymore as they will not receive the signal. Seems like their agents that's phoning the clients, does not know anything how the system works.

They have been misleading me by telling me that my decoders will not be working anymore and that this is the way forward.

I have 3 Smart TVs in my house where I can download the DSTV App - why would I want to get an extra MediaBox? I use the DSTV Stream on my Phone.